AroTRON Platform Overview

Easy to use and manage, flexible and ever evolving, AroTRON™ eCRM is the first 100% Greek answer in the CRM sphere. AroTRON™ is a perfect fit for the small / medium enterprise (SME) employing between 20-150 users, yet it can equally well serve the needs of larger companies. It offers a single, enterprise view of the customer that enables businesses to cultivate high-quality relationships that lead to improved loyalty and profits. It helps organizations to offer "consistency of experience" for their customers through all forms of interaction (such as inquiry, order, delivery, and service). Not only does this improve the ability to provide superior service, but also each customer feels like he/she is important to you, which results in higher customer satisfaction.

The AroTRON™ platform, besides its proven maturity, flexibility and adaptability to the Greek business environment, has an impeccable track record and numerous proven success stories in various sectors such as the Pharmaceutical, Auto, Financial, Telecom, Retail, and Graphic Arts. (View Cententia Customer List). AroTRON™ also offers complete compatibility within a Computer-Telephony-Integrated (CTI) environment. Scripting is also used for advanced automation and standardization of the customer service process.

It is important to note that unlike other solutions that were built solely for in-house use, AroTRON™ has been designed from the outset to support a complete Outsourcing and Partner Relationship model to enable organizations support both in-house and third-party product and services without any problems or shortcuts. Hence, AroTRON™ makes the perfect choice for call-centers that specialize in outsourced services e.g. telemarketing activities.