6 May, 2003
Adding to a growing list of impressive customers, Cententia Business Solutions, member of PRC Group, announced that Call Center Hellas, a subsidiary of NewsPhone that offers integrated communication business solutions, successfully implemented AroTRON™ Collections Management solution. More specifically, Cententia deployed AroTRON™ Collections, the most mature and advanced vertical solution for managing the complete lifecycle associated with collecting debt in arrears resulting from various types of financial products like credit cards, loans, installments, etc.
It should be emphasized that the recent implementation in Call Center Hellas is a testament to AroTRON™ CRM unlimited adaptability and flexibility capabilities, since it has fully automated the process of assigning customer accounts to agents upon importing, based on various criteria such as Bucket No, minimum payment, number of days in arrears, total amount due, etc. The automation of this process has resulted in significant time-savings for the company's account managers.
It is important to note that AroTRON™ has been designed from the outset to support a complete Outsourcing model to enable organizations support both in-house and third-party products and services. Hence, it makes the perfect choice for call-centers specializing in outsourced services e.g. telemarketing activities. AroTRON™ Collections also helps to achieve high levels of agent productivity with its advanced AroTRON™ Productivity Module, with the production of up-to-the-minute, on-line metrics and agent productivity reports to agents (for self-motivation), supervisors and managers.
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