18 March, 2003
Solidifying its leadership position in the area of Collections Management and CRM in general, Cententia Business Solutions announces that Executive Financial Services (EFS), one of Greece's fastest growing companies in the area of Credit Collection Management Services, deployed Cententia's AroTRON™ Collections Management Solution. Executive Financial Services handles the portfolio of Banks, Mobile Telecoms, Consumer Products companies. More specifically, Cententia implemented its vertical solution AroTRON™ Collections Management, the most mature and advanced solution for managing the complete lifecycle associated with debt collection in arreas resulting from various types of financial products - credit cards, loans, installments, etc.
It should be emphasized that the recent implementation in EFS is a testament to AroTRON™ CRM unlimited scalability and adaptability capabilities that ensure that a company's current and future distinct needs are met; EFS AroTRON™ installment started with only a few agents but soon increased, as the company call center agents came up to over 80. Equally impressive is the fact that Cententia delivered a smooth migration to AroTRON™ Collections and secured the uninterrupted flow of EFS' operations throughout the implementation and scalability cycle (zero down-time) while maintaining costs to its minimum.
It is important to note that AroTRON™ has been designed from the outset to support a complete outsourcing model to enable organizations support both in-house and third-party products and services. Hence, it makes the perfect choice for call-centers specializing in outsourced services e.g. telemarketing activities.
Today, Cententia's applications support various business activities, covering a wide range of the market such as Pharmaceutical, Financial Services, Telecommunications and Commercial companies. Some of its clients include Fintrust (Collections Management), OTEnet, Alpha Synthesis & Lion Hellas - Sixt Rental (Customer Service & Support), UCB Pharma, Alvia Pharma & Faran (Sales Force Automation), Papadopoulos Graphic Arts (eProcurement). Cententia specializes in the development and implementation of AroTRON™ eCRM platform, the first 100% Greek CRM Solution which consists of modules such as Call Center Management, eMarketing & Sales, Sales Force Automation, e-Service & Help Desk, e-Procurement RFQ, Campaign Management, while supporting all new communication channels (WAP, CTI, etc.)
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