AroTRON™ Key Points

AroTRON™ has been designed from the outset to support a complete Outsourcing model to enable organizations support both in-house and third-party products and services. Hence, it makes the perfect choice for call-centers specializing in outsourced services e.g. telemarketing activities.
Creates a comprehensive "Single - 360° view of the customer", partner, supplier, or stakeholders, enriched with demographic or other information, that can be constantly updated.
Creates and maintains a complete "customer file" that includes all communication that has taken place between the company and the customer since their initial contact. It records the positive or negative attitude of the customer towards the company's products and services, vis-a-vis the competition's, allowing the organization to adjust its strategy accordingly.
Eliminates double entries of the same entity and helps avoid errors and ambiguities regarding the clientele base. As a result, customers start receiving products and services of paramount quality.
Helps streamline sales and improve productivity, by automating the tedious task of scheduling appointments, phone calls, etc., on a daily, weekly, monthly basis, and optimizes product marketing by accurately targeting and segmenting the right customer groups.
Enables consistent customer management and real-time company wide access to customer information that facilitates collaboration between the company's departments, e.g. sales, marketing, support, etc.
Offers complete management of customer maintenance and support contracts, (for products or services rendered, support, maintenance, etc.), as well as management of special contracts like Service Level Agreements (SLA). It automatically generates reminders regarding important dates (maintenance of a customer's product) or deadlines (communicating to a customer the expiration of a support contract)
Supports and exploits all the advanced communication channels between a company and its clients such as CTI, Internet, Personal Contact, Teleconference, WAP, SMS, E-mail, Web Site. The clients can quickly and effectively place and track orders, issues and requests for help over the Web. The generation of automatic notifications via SMS or E-mail, ensures that the appropriate business parties throughout the organization will be involved as soon as issues and situations evolve.