AroTRON™ Credit Management

The Issue

The majority of companies today have not implemented a solution to automate the whole process of managing and collecting their accounts receivables and accounts in arrears, instead they rely on the limited functionality of their accounting systems to identify delinquent customers. As a result, the task of managing the difficult and delicate process of communicating with customers and collecting the amounts due, falls in the hands of associates in the finance/accounting departments, most of which without the support of a specialized collections system cannot successfully organize, prioritize, and execute the necessary actions to consistently collect money within the required timeframe.

The lack of automated processes in collecting receivables often result in:

• A dramatic increase in the collections lifecycle
• Low productivity - high cost
• Inability to analyze reasons for customer payment delays ( e.g. complaint - disagreement)
• Inability to identify overdue accounts
• Lack of insight on upcoming customer payments / deposits - cash flow
• Difficulty in monitoring collection processes - promises to pay - collection costs
• Inconsistent communication processes with customers

The Solution - AroTRON™ Credit Management

Cententia has designed AroTRON™ Credit Management specifically to address all the problems associated with the whole collections lifecycle and offer companies the most advanced tool to ensure an increase in their cash-flow and solvency. AroTRON™ Credit Management helps companies to personalize their credit policy based on each customer's individual profile and history, ensuring high levels of customer satisfaction and loyalty.

Financial Benefits

• Dramatic increase in financial liquidity due to early identification and proactive approach
• Reduction of risk through systematic monitoring of bucket maturity and early identification of high-risk customers.
• Cost reduction achieved through the complete automation of the collection process and the use of cost effective communication channels such as fax, email, SMS, etc.
• Complete insight and a ccurate forecast of future cash inflows - customer payments
• Quick Return on Investment - ROI
• Accuracy in identifying the reasons behind customer payment delays(complaint - disagreement)
• Faster Payment Resolution with better customer information and behavior analysis

Advanced Credit Management Tools

• Analysis of payments, bucket maturity and bucket aging - identification of overdue accounts
• Consistent administration of disputes, payment issues, customer problems
• Highly detailed reporting capabilities : management, productivity, risk analysis, profitability
• Guaranteed ERP Integration : SAP , Epicor , Singular , Unisoft , etc.
• Legal Activities Management , for managing all legal-related activities of each customer case.
• Automatic generation and dispatch of reminders via fax, letters, email, SMS

Optimum Customer Relationship Management

• "Single View of the customer" (individual or entity) with complete contact information and relationship network history
• Personalized approach based on individual customer profile ensuring and rewarding customer loyalty
• Cross-departmental exchange of customer credit related information e.g. sales department
• Electronic Document Management: all related documents are available in electronic form that eliminates the time-consuming practice of searching through large piles of paper copies
• Highly customizable - fits closely to each company's specific needs a higher efficiency / effectiveness

Cost-Benefit Analysis

The following table presents a moderate scenario presenting the expected ROI of the proposed solution based on a real business case faced by a Cententia's customer:

• Includes the application server and the necessary third-party software. Does not include hardware (server, user PCs, etc.)

It becomes clear that the financial benefits associated with a 6-day reduction in the collections lifecycle suffices to cover almost entirely the cost of AroTRON™ Credit Management from the first year of implementing the solution. This tangible ROI along with the benefits associated with implementing a customer-centric philosophy and strategies within the company (CRM Benefits), clearly set AroTRON™ Credit Management as the ultimate business tool.

Clearly, the financial benefits associated with a 6-day reduction in the collections lifecycle suffices to cover almost entirely the cost of AroTRONT Credit Management from the first year of implementing the solution.